Seléne Spa & Wellness

Guest Terms & Conditions and Liability Waiver

Thank you for choosing Seléne Spa & Wellness. We look forward to welcoming you into our sanctuary of healing and care. Please take a moment to review the following Terms & Conditions and Liability Waiver, which apply to all bookings.

Terms & Conditions

  • A $50 deposit is required to secure your appointment. Some treatments may require a higher deposit, which will be advised at the time of booking.
  • Full payment is due on the day of your appointment unless pre-paid or otherwise arranged.
  • We request a minimum of 24 hours’ notice to cancel or reschedule. Cancellations within 6 hours of the scheduled time will incur a 50% cancellation fee.
  • No-shows will result in forfeiture of the deposit and may require prepayment for future bookings.
  • Unopened retail products may be returned within 14 days with a valid receipt. Opened products cannot be returned due to health regulations.
  • Gift vouchers are valid for 36 months from the date of issue. They are non-refundable and cannot be redeemed for cash.
  • Pre-paid packages are non-refundable and must be used within 12 months unless otherwise specified.
  • It is your responsibility to inform your therapist of any health conditions, allergies, or sensitivities prior to treatment.
  • Seléne Spa & Wellness reserves the right to adjust or decline services based on health considerations.
  • We reserve the right to refuse service to anyone behaving inappropriately or under the influence of drugs or alcohol.

Liability Waiver

  • I understand that the services offered by Seléne Spa & Wellness may include, but are not limited to, massage therapy, facials, body treatments, hydrotherapy, infrared pod therapy, and related wellness or beauty services.
  • I confirm that I am voluntarily participating in these services and acknowledge that they may involve certain inherent risks, including but not limited to allergic reactions, physical discomfort, skin sensitivity, or aggravation of existing medical conditions.
  • I have disclosed any relevant medical conditions, allergies, or other health-related information that may affect or be affected by the treatments I receive.
  • I understand that the treatments provided are not a substitute for medical advice or care, and I will seek guidance from a qualified healthcare professional for any medical concerns.
  • To the extent permitted by law, I release and hold harmless Seléne Spa & Wellness, its staff, and contractors from any liability for injury, loss, or damage arising from my participation in any treatment or use of the spa facilities.
  • I have read and agree to Seléne Spa & Wellness’ Terms and Conditions.